Additional Services
As well as our main services featured previously, we also offer some additional bolt-on services.

Debtor Protection
We understand the huge risk bad debt can be to a business. This risk can be simply addressed by using our bad dept protection service which is backed by one of the Worlds largest insurance company’s. It allows you to trade with confidence.

It works like this. In the unlikely event that one of your debtors enters into administration/liquidation or receivership, you will be covered up to an agreed percentage of the outstanding debt, at that time. This means you no longer have to worry about a debtor ceasing to trade with no hope of getting any payment for the service or product you provided, in good faith.

Unlike many of our competitors, we offer a client specific policy. This means that we manage separate cover for each of our clients and not one general policy covering all. In addition, we also offer discretionary limits up to £5000, which many of our competitors cannot match.

In-House Legal Team
It is an unfortunate fact in business that some customers will simply decide they do not want to pay. We understand the sensitivity of this issue and will work with you to come to a satisfactory conclusion.

If all attempts to get the payment your business is owed fails, you may be left with no alternative other than legal action. Should you decide to proceed with recovery action, we have our own in-house legal team providing a hassle free, one-stop solution to this problem.

Maintaining this function in-house, rapidly increases the speed of the process. In fact, it simplifies the whole recovery process, which is often viewed by many as complex and the reason why some shy away from recovery action. With the added benefit of considerable cost savings compared to that offered directly by the legal industry, it offers many benefits to businesses.

Unique free document archiving service
And we even do things for free, like electronically archiving all of your invoices and POD’s, needed to collect payment. These archived documents are displayed on our screens upon demand. With one click of the mouse button they can be instantly emailed or faxed to your client, often while holding a conversation with them. Non-payment for missing or illegible documents can no longer be used as a means to delay payment owed.

So how does it work? When your invoices and any supporting documents like POD’s and timesheets, are received at our office, they are instantly scanned into our database. Once scanned, they are available to our input team, who index them using criteria such as type of document, date and most importantly, Invoice number. Documents sent into us in pdf format do not need to be scanned but are simply indexed.

Now by simply entering the invoice number into the search field and pressing go, our collections team can instantly view the document on screen. In the event that a debtor claims non-receipt of an invoice or a POD, this is instantly emailed or faxed to them. The debtor can usually confirm receipt during the telephone conversation! We know that many of our competitors still use manual archiving systems having to search through boxes to obtain copy documents before finally mailing or faxing them.